Re: H&R Coilover Warranty Experience

["George Turner, Jr." <getone@mediaone.net>]

sounds good man....
did the knock cluck only happen when your driving and hit bumps.. or like
when you take off and things of that nature??
geo
----- Original Message -----
From: Jeff Newton <Jeff_Newton@pmc-sierra.com>
To: <gti-vr6@ccsi.com>; <jettaglx@igtc.com>
Cc: <mmcgough@home.com>
Sent: Monday, November 15, 1999 9:39 AM
Subject: H&R Coilover Warranty Experience


>
> We all rave about the H&R coilovers but I recently had one of my
> fronts go south so I thought I'd share the warranty experience I had.
>
> In a word....GREAT!  I've had the H&Rs for about 9 months and the car
> recently developed a knock/clunk in the front suspension.  I don't
> want to bore you with the troubleshooting details but in the end, it
> was determined that the driver's side front coilover was bad.
>
> I called the folks at H&R and reported the problem.  Christina had me
> fax my original invoice and got back to me later the same day.  As
> luck would have it, I only live 45minutes from H&R's Bellingham
> location so I decided to drive down and pick up the replacement.
>
> Since I had already spent more than I had wanted diagnosing the
> problem (replacing strut bearings, etc) I asked if I could take the
> replacement, have it installed and then ship the bad one back.  Not
> only did they NOT have a problem with it, but they didn't even charge
> me a core!
>
> Basically this was the easiest warranty experience I have ever had.
> I doubt there are many warranty returns with H&R but its comforting
> to know that should something go wrong, they stand behind their
> product and customers.
>
> Thanks H&R!
>
> ----
> Jeff Newton
>
>